Refund & Returns Policy

Returns & Replacements

• Raise your request within 48 hours of delivery.
• Share your order number, product details, issue description, and clear photos of the product and packaging.
• A package-opening video may be requested when necessary.
• After verification, Qree may offer a replacement or refund, depending on the situation and product availability.

Non-Returnable Products

We generally cannot accept returns for products that are:

• Opened, used, or partially consumed.
• Mixed, diluted, or transferred to another container.
• Damaged due to improper handling or storage after delivery.
• Returned without original packaging.
• Ordered incorrectly due to customer selection error.

Refunds

Approved refunds are generally made to the original payment method. Processing time depends on your bank or payment provider. Shipping charges may not be refundable unless applicable.

Order Cancellation

Cancellation is possible before dispatch. Once dispatched, cancellation may not be possible, and the applicable return/refund process will apply.

Damaged or Leaking Orders

Important

All requests are subject to verification and eligibility under this policy.

For assistance, please contact Qree Customer Support using the contact details on our website.