1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• PIN code
• Order and transaction details
• Payment-related information required to process your order
• Information you provide when contacting customer support
• Website usage and device information, where applicable

We only collect information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Confirm payments and transactions.
• Provide order updates and delivery information.
• Respond to customer enquiries and support requests.
• Process returns, replacements, cancellations, and refunds.
• Improve our products, website, and customer experience.
• Prevent fraud, misuse, or unauthorized activity.
• Comply with applicable legal and regulatory requirements.
• Send promotional or marketing communications where permitted and, where required, with your consent.

3. Payment Information

Payments may be processed through third-party payment gateways.

Qree does not normally store complete debit card, credit card, UPI, or banking credentials on its own systems. Payment information is handled by the relevant payment service provider according to its applicable privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions.
• Remember preferences.
• Understand website usage.
• Improve website performance.
• Provide relevant marketing or analytics, where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functionality.

5. Sharing of Information

Qree does not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and logistics partners for order delivery.
• Payment gateways and payment service providers.
• Website hosting, technology, analytics, or IT service providers.
• Customer support or communication service providers.
• Government authorities or other parties where required by applicable law.

Such sharing is limited to information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Qree is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

9. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

10. Your Privacy Choices

Subject to applicable law, you may contact us regarding your personal information and may request appropriate access, correction, updating, or deletion of information where applicable.

You may also choose not to receive certain promotional communications by using the available unsubscribe or opt-out option or by contacting us.

11. Changes to This Privacy Policy

Qree may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised “Last Updated” date.